Payment and Delivery

Seller's payment options are the following: 

Cash on Delivery 

Credit or Debit Card via PayMongo

GCash via PayMongo

Cash on Delivery orders P21,000 and above, please expect a message or a call from our Customer Support who will assist you in switching the payment method to bank transfer so you can continue with the purchase.

Shipping Rates

Shipping fee is free of charge until further notice.

Estimate delivery times are to be used as a guide only and commence from the date of dispatch.

There might be a delay in receiving your orders during sale events, special holidays, and inclement weather.

Processing of Orders

Cash on Delivery orders will be processed for 1 to 2 days after placing an order and PayMongo orders will be processed 1 to 2 days after payment confirmation.

Seller’s regular delivery partner is 2GO Express and the Product(s) will be delivered to the delivery address you specify in your order.

For Same Day Delivery, our delivery partner is Borzo (Mr. Speedy) and our cut off for delivery is 2pm everyday. Orders placed after 3pm will be delivered the next day. 

If you have not received your order within the estimated delivery time, please contact support@navco.com.ph for assistance. 

Tracking Orders

For orders shipped via 2GO, we will send you the tracking number as soon as it's available and you can track the delivery on this website:

https://supplychain.2go.com.ph/CustomerSupport/tools/tracking.asp

Order Issues

Missed deliveries:  If the courier cannot reach you on the day of the delivery, the courier will leave without waiting. Contact the courier directly for a new delivery appointment or if you want to change the delivery address.

Damaged orders: If you have received your order and find that it is damaged, please check our Return Policy

In case of any damage to your delivery, Seller will contact the courier to resolve the issue as quickly as possible with as little inconvenience to you. Seller will make every effort to contact you and keep you informed of the progress of investigation and replacement.