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Garmin 2-Year Warranty Policy

Customer’s Responsibility

Items for return exchange must be brought to the store within 24 months after purchase.

Sold items must be accompanied by ORIGINAL RECEIPT, MANUAL, LABELS, and ORIGINAL PACKAGING in GOOD CONDITION.

Know that the 2-year warranty consists of the following: Garmin provides a one year warranty only. The additional one year is provided by NAVCO Inc (the authorized local distributor). Warranty is applicable for wearables only.

To avail the additional one year provided by NAVCO, customers have to fill up the warranty extension form. Any replacement product will be warranted for the remainder of the original warranty period or (30) days, whichever is longer, or for any additional period of time that may be required by applicable law. 

The warranty is non-transferable and only covers the original end-user purchaser. Items will be exchanged with the item of the same model with the same price if available. In case the item is not available and a higher value is provided, the customer will shoulder the difference and no refund for the lower value. A product that was obtained for free through promotions will have a 1 month warranty. Garmin and its parties reserve the right to void, change, or update warranty policies without prior notice. 

PLEASE TAKE NOTE THAT WE RESERVE THE RIGHT TO DECLINE PRODUCT EXCHANGES OR REFUNDS IF:

• Items have been intentionally defaced. 
• Items have been altered by cosmetic damage such as scratches, nicks,  stains, and dents, or in any way.
• Damage caused by accidents, abuse, misuse, water damage (in excess of specification), flood, fire, or other acts of nature or external causes. 
• Damage to a product that has been modified without the prior written permission of Garmin.
• Products brought from deal sites, auction sites, and unauthorized resellers. 
• The customer had wrongly purchased or suddenly changed his/her mind after the transaction. 
• Products that were not purchased. 

Garmin's Consumer Limited Warranty 
https://www.kinetic.com.ph/pages/warranty-policy

Frequently Asked Questions
https://www.kinetic.com.ph/pages/faqs

SKUs Eligible for Warranty 

GET IN TOUCH

Garmin Customer Support
Email: service.ph@garmin.com
Toll Free: 1-800-1-886-0019
Opening Hours: Mon-Fri 9am-5pm.
Closed on weekend and public holidays,

Authorized Garmin Service Centre: 
Nauts and Vectors Company Inc.
3406, C. Raymundo, Rosario Avenue, Pasig City, Philippines 1604Email: admin@navco.phTelephone Number: (02) 8632-9513Opening Hours: Mon-Fri 9am-5pm. Closed on weekend and public holidays

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