Before the order is shipped to your location, you will receive a confirmation call from our distributors. If you wish to cancel the order or part of it you can do so on call prior to delivery. In such cases, the order will be cancelled and will initiate the refund within 48 business hours post the cancellation request.

Note: Returns will not be accepted under the following conditions:
• Product is damaged due to misuse/overuse
• Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
• Serial Number is tampered
• Product is used or altered •If request is initiated after days of order delivery.

Pick-up of the product will be done within 5-7 days of you raising a return request. Please keep the product ready and our delivery partner will arrive for pick-up with necessary documentation.

Before the order is shipped to your location, you will receive a confirmation call from our distributors. If you wish to cancel the order or part of it you can do so on call prior to delivery. In such cases, the order will be cancelled and will initiate the refund within 48 business hours post the cancellation request.

Note: Returns will not be accepted under the following conditions:

• Product is damaged due to misuse/overuse
• Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged • Serial Number is tampered
• Product is used or altered
• If request is initiated after days of order delivery.

Once we have received your returned order, we'll take the necessary action and we'll update you through email.

• In case of cancellation before shipment, we will process the refund within 48 business hours after receiving the cancellation request. • In case of cancellation request for orders already shipped, refund will be initiated after the product is delivered back to us and the quality of the products are verified. • Within 7-10 business days from the day of initiating the refund, you should receive a refund via the initial method of payment used to place the order. • For COD orders, please mention your bank account details for crediting the refund amount.

Yes. A return can be created at an item level. You can initiate a return/replacement/refund for any individual item by following the process mentioned under:- This process can be done with few simple steps:

Step 1: Within days of receiving the order, follow one of the following steps: a. Contact our Customer Support team via email on shopgarmin@gocommerce.asia
Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly share an image of the product and the invoice for our reference through email.
Step 3: We will be responsible to pick the item from you. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

Please Note: Returns will not be accepted under the following conditions:
• Returned without original packaging including price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
• Product is damaged due to misuse/mishandling
• Product is used or altered by customer
• If request is initiated after 5 business days from date of delivery If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.

• In case of cancellation before shipment, we will process the refund within 48 business hours after receiving the cancellation request.
• In case of cancellation request for orders already shipped, refund will be initiated after the product is delivered back to us and the quality of the products are verified.
• Within 7-10 business days from the day of initiating the refund, you should receive a refund via the initial method of payment used to place the order.
• For COD orders, please mention your bank account details for crediting the refund amount